Need help with an order?

Contact us

Email support@getthereading.com and include the email address used at checkout along with a short description of the issue.

Common reasons to reach out

• You paid but did not receive your reading email.
• You entered the wrong email address or birth information.
• Your hosted reading link is not working.
• You need help accessing the PDF.
• You want the hosted reading link taken down before expiry.

Before you email

• Check your spam or promotions folder.
• Wait at least 30 minutes after purchase before reporting a delivery delay.
• Keep your order email handy so we can help faster.

Response expectations

We aim to respond as quickly as possible, but response times may vary depending on support volume and whether the issue requires a manual re-run or delivery recovery.